Tuesday, May 5, 2020

Differences Quality Perceptions Stakeholder -Myassignmenthelp.Com

Question: Discuss About The Differences Quality Perceptions Stakeholder? Answer: Introduction The learner is a housekeeping head in the Hong Kong branch of Marriott International. The learner has some very god prior experience of working in the same position but with the different employers. It has been few months since the learner has started working for the company. Being a housekeeping head, the learner has the responsibilities to monitor the day-to-day operation of the hotel premise. Nonetheless, service standard is of utmost importance in the hotel sector (Dedeo?lu and Demirer 2015). This is why the responsibilities are also very high. The learner has indeed maintained a very good work reputation so far. The learner is very punctual with his work. The learner continuously monitors the works in the hotel premise. The primary mode of monitoring is the checking of database that the housekeepers maintain on a day-to-day basis regarding the cleaning works in the different departments of hotels. The learner does also look for the visitors feedback as those feedbacks will help to realize the needs for change in terms of housekeeping works. Additionally, the learner also makes a weekly physical visit to the different parts of hotel to find whether everything is right. How have you ensured system reviews are used to improve customer service? The learner has good experience of working as a housekeeping head which is why the learner does take care of the system reviews in order to ensure an enhanced customer service. System reviews are done with the help of various ways. One of the ways is the checking of database that has been mentioned on a daily basis by the housekeepers (Tang, Wang and Tang 2015). They are needed to enter the works they do on a daily basis. In addition to this, the learner does also monitor the customer reviews on the different social media platforms. The data thus obtained helps the learner to compare it with the one maintained by the housekeepers. This helps the learner to understand the areas of improvement. These are the few basic ways that the learner uses it to maintain a high standard of customer service. How have you ensured all staff is involved in continuous improvement in their day-to-day activities? The learner believes that employees are a valuable asset to an organization. If they are committed to their responsibilities things will happen (Huang et al. 2015). Realizing the fact, the learner has always tried to keep the housekeepers motivated to help them feel good about their job. The learner encourages its housekeepers on a regular basis. The housekeepers are also being given some practical training in times when they struggle to justify their responsibilities. The learner sometimes shares its own experience being the housekeeper in its early career. Through this, the learner is able to connect with the housekeepers which are quite necessary to encourage them for a motivated work. The learner also appreciates their commitment at the time when there are work pressures and housekeepers are required to work for over time. References: Dedeo?lu, B.B. and Demirer, H., 2015. Differences in service quality perceptions of stakeholders in the hotel industry.International Journal of Contemporary Hospitality Management,27(1), pp.130-146. Huang, M., Li, P., Meschke, F. and Guthrie, J.P., 2015. Family firms, employee satisfaction, and corporate performance.Journal of Corporate Finance,34, pp.108-127. Tang, T.W., Wang, M.C.H. and Tang, Y.Y., 2015. Developing service innovation capability in the hotel industry.Service Business,9(1), pp.97-113.

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